If you have questions for us. The answers may be right here, but if you don’t find them, please email or call us right away with your questions. We’ll respond directly to you.
Question
What services do you offer?
Answer
We are a full service laboratory. We can produce crown/bridge, partial/dentures, e.Max®, Zirconia, Full Contour Zirconia, Implants and gladly except over-denture and full-mouth reconstruction cases.
Question
What is your turnaround time?
Answer
Our turnaround time is ten days in-lab, plus shipping. However, we do provide the option to rush a case whenever you find it necessary.
Question
How does your shipping work?
Answer
We use UPS for the shipping/receiving of our cases, however we can receive packages from all major shipping providers. We also provide shipping ONE-WAY at NO COST. We will provide your office with some UPS return service labels. You can use these labels to ship your cases to us. When we are finished with your case we will return your case via UPS Ground/2nd Day Air. On your invoice, for that case, there will be a shipping fee of only $6.00 to return the case.
Question
How far out should we schedule our patients?
Answer
We understand that scheduling patients is key for good customer service in your dental practice. That is why we provide Scheduling Calendars for all of our clients. Scheduling Calendars make it extremely easy and stress-free when it comes to scheduling patients. You can find the Scheduling Calendars on our website, Click Here for the Calendars.
Question
I’ve just purchased a intra-oral scanner (3Shape Trios, iTero, Cerec, etc...). Can Southern Craft work from my scanned images to produce any type of restoration and/or model?
Answer
Absolutely! We use state-of-the-art digital color imaging software and equipment to create precision dental restorations. You may upload files on our website or e-mail them to us.
Question
Do you use materials meeting FDA standards?
Answer
Always! In fact, Southern Craft is a leader in self-regulation. We buy the best materials from the outset, and we have gone the extra step of investing in DAMAS. This is the highest level of dental lab auditing in our industry. DAMAS is comparable to the ISO Standards. Less than 1% of ally the dental labs in the world are DAMAS certified.
What services do you offer?
Answer
We are a full service laboratory. We can produce crown/bridge, partial/dentures, e.Max®, Zirconia, Full Contour Zirconia, Implants and gladly except over-denture and full-mouth reconstruction cases.
Question
What is your turnaround time?
Answer
Our turnaround time is ten days in-lab, plus shipping. However, we do provide the option to rush a case whenever you find it necessary.
Question
How does your shipping work?
Answer
We use UPS for the shipping/receiving of our cases, however we can receive packages from all major shipping providers. We also provide shipping ONE-WAY at NO COST. We will provide your office with some UPS return service labels. You can use these labels to ship your cases to us. When we are finished with your case we will return your case via UPS Ground/2nd Day Air. On your invoice, for that case, there will be a shipping fee of only $6.00 to return the case.
Question
How far out should we schedule our patients?
Answer
We understand that scheduling patients is key for good customer service in your dental practice. That is why we provide Scheduling Calendars for all of our clients. Scheduling Calendars make it extremely easy and stress-free when it comes to scheduling patients. You can find the Scheduling Calendars on our website, Click Here for the Calendars.
Question
I’ve just purchased a intra-oral scanner (3Shape Trios, iTero, Cerec, etc...). Can Southern Craft work from my scanned images to produce any type of restoration and/or model?
Answer
Absolutely! We use state-of-the-art digital color imaging software and equipment to create precision dental restorations. You may upload files on our website or e-mail them to us.
Question
Do you use materials meeting FDA standards?
Answer
Always! In fact, Southern Craft is a leader in self-regulation. We buy the best materials from the outset, and we have gone the extra step of investing in DAMAS. This is the highest level of dental lab auditing in our industry. DAMAS is comparable to the ISO Standards. Less than 1% of ally the dental labs in the world are DAMAS certified.
