We hope you have questions for us. The answers may be right here, but if you don’t find them, please email us right away with your questions. We’ll respond directly to you.

 

Or just call us at 1-800-532-7554. If you want to review the “Team of Specialists” page, you may ask for a specialist, by name, in shipping, the lab, sales or elsewhere.

 

FAQ
Question
What services do you offer?

 

Answer
We are a full service laboratory. We can produce crown/bridge, partial/dentures, all ceramic, Zirconia (Zeno®), implants and Teeth In An Hour™.

 

Question
What is your turnaround time?

 

Answer

Our turnaround time is ten days in-lab, plus shipping. However, we do provide the option to rush a case whenever you find it necessary, for a fee of $35.

 

Question
How does your shipping work?

 

Answer
We use UPS for the shipping/receiving of our cases, however we can receive packages from all major shipping providers (DHL, FedEx, USPS). We also provide shipping one-way. We will provide your office with some UPS return service labels. You can use these labels to ship your cases to us. When we are finished with your case we will return your case via UPS Ground. On your invoice, for that case, there will be a shipping fee of only $6.00.

 

Question
How far out should we schedule our patients?

 

Answer
We understand that scheduling patients is key for good customer service in your dental practice. That is why we provide Scheduling Calendars for all of our clients. Scheduling Calendars make it extremely easy and stress-free when it comes to scheduling patients. You can find the Scheduling Calendars on our website, www.SCDentalLab.com.

 

Question
What advantage is there to using online case ordering (MyDentalLabRx) if I still have to send models and other enclosures?

 

Answer
There are many advantages. For example, you’ll have your own private and completely secure sub-site with your preferences recorded. Rather than complete a paper Rx for every case, you need only click your way quickly through your order. Your preferences are pre-filled, and may be easily over-ridden as needed. You do away with illegible copies, minimize errors and virtually eliminate the need for call-back questions. You may check the status of any case, even after hours, from anywhere. And with every case order, you are creating a file history that is archived and may be referenced at any time. Those are just a few of the advantages you’ll enjoy with Southern Craft’s revolutionary Dental Lab Rx.

 

Question
I’ve begun digital scanning rather than making traditional impressions. Can Southern Craft work from my scanned images to produce CAD CAM crowns?

 

Answer
Absolutely! We use state-of-the-art digital color imaging software and equipment to create precision crowns and bridges. You may upload files on this website at MyDentalLabRx.

 

Question
Do you use materials meeting FDA standards?

 

Answer
Always! In fact, Southern Craft is a leader in self-regulation. We buy the best materials from the outset, and we have gone the extra step of investing in testing equipment that certifies content of trace elements in metals and ceramics. Our FDA registrations are viewable on this website by clicking on the Quality Assurance seal you see on each page. Further, if you want to give your patients added confidence in the materials in their restorations, we offer Nitron analyzer testing for your convenience.